Healthcare.gov Is A Security Disaster… And Those Working On It Knew It, And Tried To Stop Independent Security Review To Hide It

(Mis)Uses of Technology

from the well-that's-not-at-all-comforting dept

We’ve written before about how problematic the technology is behind the federal healthcare.gov website, pointing out that the federal government hired political cronies rather than web development experts to build it. There was an effort to open source the code, but after the feds put the code on github, they removed it after people started pointing out just how bad it was. Then, just about a month ago, we noted that the government turned down a FOIA request from the Associated Press concerning the site’s security practices, arguing that it might “give hackers enough information to break into the service.” As we noted at the time, if revealing the basic security you have in place will give hackers a road map to breaking into the site, the site is not secure at all.

A damning new report from the Goverment Accountability Office (GAO) more or less confirms this is the case. This is further backed up by an even more astounding “Behind the Curtain of the Healthcare.gov Rollout” released by the House Oversight Committee. To be fair, the GAO is non-partisan and known to be even-handed and fair. That’s not always the case with Congressional committee reports. Still, the two are worth reading together. The level of mess behind the project is rather astounding and it appears that the site still is not particularly secure, which obviously explains the refusal to do that FOIA release.

Here’s the GAO basic summary of the security situation for the site:

While CMS has taken steps to protect the security and privacy of data processed and maintained by the complex set of systems and interconnections that support Healthcare.gov, weaknesses remain both in the processes used for managing information security and privacy as well as the technical implementation of IT security controls. CMS took many steps to protect security and privacy, including developing required security program policies and procedures, establishing interconnection security agreements with its federal and commercial partners, and instituting required privacy protections. However, Healthcare.gov had weaknesses when it was first deployed, including incomplete security plans and privacy documentation, incomplete security tests, and the lack of an alternate processing site to avoid major service disruptions. While CMS has taken steps to address some of these weaknesses, it has not yet fully mitigated all of them. In addition, GAO identified weaknesses in the technical controls protecting the confidentiality, integrity, and availability of the FFM. Specifically, CMS had not: always required or enforced strong password controls, adequately restricted access to the Internet, consistently implemented software patches, and properly configured an administrative network. An important reason that all of these weaknesses occurred and some remain is that CMS did not and has not yet ensured a shared understanding of how security was implemented for the FFM among all entities involved in its development. Until these weaknesses are fully addressed, increased and unnecessary risks remain of unauthorized access, disclosure, or modification of the information collected and maintained by Healthcare.gov and related systems, and the disruption of service provided by the systems.

That failure to restrict access to the internet was for test servers, one of which got infected with malware recently.

But the really damning story is that CMS, the Centers for Medicare and Medicaid Services, which was in charge of the product, seemed totally incompetent throughout this process — and directly chose to kill off an independent security review by MITRE, knowing the results would be bad and that they might get out:

Once MITRE completed their September Security Assessment, Mr. Schankweiler?s FFM development team was unhappy with the report and sought to have it changed. On September 26, 2013, Darren Lyles, one of the IT security officials assigned to the FFM development team, wrote Ms. Fryer:

The Draft SCA [security control assessment] Report has been called into question by CGI [primary contractor building the FFM] and CIISG [Consumer Information Insurance Group, the team within CMS that works with contractors to develop the FFM and other Healthcare.gov components] Stakeholders. There are assertions made in the report that are deemed to be erroneous and misrepresentative of what actually occurred. I have attached the report that has been commented on by CGI and would like to submit this for your review.

Michael Mellor, Ms. Fryer?s deputy, responded to Mr. Lyles: ?Keep in mind ? that the purpose of the SCA is to provide an independent assessment of the security posture of a system. As part of that independent assessment, the maintainer of the system likely will not agree with all of the findings and the SCA report.?

Mr. Schankweiler, Mr. Lyles? superior, then responded to Mr. Mellor, insisting that the report should be reviewed by senior CMS officials and worried the report would be seen by others outside CMS: ?We need to hit the pause button on this report and have an internal meeting about it later next week. It is important to look at this within the context of the decision memos and ATO memo that is going up for Tony [Trenkle, CMS Chief Information Officer] and Michelle [Snyder, CMS Chief Operating Officer] to sign.? Mr. Schankweiler then wrote the report was ?only partially accurate, and extremely opinionated, false, misrepresentative, and inflammatory.? Mr. Schankweiller noted that ?It is very possible that this report will be reviewed at some point by OIG, and could see the light of day in other ways.? Mr. Schankweiler offered to ?look at the report from the government perspective and provide … analysis.?

On October 7, 2013, the lead security tester for MITRE, Milton Shomo, wrote Jane Kim, a CMS official on Ms. Fryer?s EISG team, ?CCIIO [Centers for Consumer Information and Insurance Oversight, one of the divisions at CMS responsible for running the exchange] and CGI Federal had some issues with some of the information in our Marketplace ? draft SCA report from the assessment we did in August and September. MITRE stands behind everything in our report as an accurate description of the assessment.

There were a number of other similar problems, but it becomes clear that choices were made for political reasons, rather than technological or security reasons.

Filed Under: cms, gao, healthcare.gov, hhs, politics, security