Can you name a big tech company that doesn’t use boiler-plate contracts so onerous that they can kick you off of their services whenever they want for whatever they feel like?

I can’t name one.

You shouldn’t single out Google. Amazon and everyone else are exactly the same.

While I know the manpower would be expensive, I wonder if the best way to compete with Google (and any website that has poor quality control) would be to have great customer service.

This is a major reason why I have been rather reluctant to embed myself with Google on everything. I don’t like handing over the keys to my life to any corporation.

It’s already breach of ToS to “remind” your visitors about clicking on ads. Not that I agree with their decision.

When complaining about Google’s customer service you need to remember who the customer is – that would be the guy who pays Google for the service of delivering eyeballs.

Everybody else is a product that Google (and Facebook et al) sells. That includes web users and content producers like Dylan.

We are not Google’s customers so why should they provide customer service to us?

Is it their right to make an impossible contract though? When you combine that with the laws that claim you are a hacker for violating terms of service, then you basically create a situation where a person is a felon for accepting this imploding agreement.

I tell you now, do not depend on Google’s ads. It’s a horrible way to finance your site.

First things first…

I got a problem with your site and your views, I don’t have to confront you to make your on-life difficult. All I got to do is record a macro, have it click your ads 24 hours a day for a few days and bingo, I have made your life difficult because Google’s gonna kick your financing in the hole and you won’t get it back.

Many have found this to be the case over the past years. Techdirt would be in the same boat with the industry shills haunting the site all the time. It’s one of the favored tactics.

At p2pnet.net, their Adsense ads were revoked because some of the ads tripped Googles’ unsafe site detector. Why? Who knows. As with this story, no answers given beyond the boiler plate ones.

I know for sure, no site I ever host, service, nor visit will I depend on Adsense. There is also a down side to it in my book. Since they are so dirty about it, I don’t have to view their ads and I don’t.

I left ARSTechina last year over the nonsense that if you are running adblock then you are cheating them of financing. They don’t make that sort of issue over there any more if I understand it. Couldn’t be that they lost so much readership that no advertisers wanted to sell them ads at the same rate could it?

What I do know is that by not viewing ads, I don’t get the malware that comes through iFrames. It seems one of the continuing efforts to serve malware to the masses is to sneak one in there whenever.

So I’m happy for Google to never serve me ads. Not on websites and not in searches.

And some people are out there thanking Google for Adsense.
http://www.quickonlinetips.com/archives/2010/12/thank-google/

Google nor other big giant can do that, so you can compete in costumer service.

But realistically, you can expect to get billionaire with that, because costumer service is painful for many reasons and that makes onerous to do it right. There are many crazy people out there that think they are owned the world, not to mention bad people that would try to game anything and that is the first road block. This is not really an easy thing to solve, anyone who tried we tell you. Because of that chances are you growth will be limited by that environment and that is ok, limits are good, infinite growth is bad.

After that said, yes one can compete with the big dogs offering better costumer service.

I am what is considered an Internet Entrepreneur and have put together several money making schemes on the Internet. I never spent a dime on Google and never will. AdSense and Pay-Per-Click violates common business sense. I let them put whatever advertising they want on my site(s) for people to view and I get nothing until they click. Stupid!! As a courtesy to my users I do provide a Google Search page.

I am in business and my web pages are my store space and it is needed by me to make a certain amount of money per pixel in order to keep it going. This is the same as having a real store space. Smart store operators know that they have to make a certain amount of money per square foot every month to pay the bills. Business 101.

Google gets over because they know people won’t click on the ad, but they will still get the view and be able to sell it. The view is worth way more in value than a click. This is the same old colonial business plan we have had to corrupt the world for several hundred years. Make your money off the backs of the peasants and pay them nothing to make you wealthy. Great scam. Right out of the history books.

Plus does anyone even use the dead links and messed up databases that Google operates now? Last year it only had good links on the first and second page. Now the links are dead even on the first page. Our company did the so-called SEO on all of our web sites and got a better ranking in Yahoo and we didn’t even have to submit our site. We actually did very little work to get linked up with Yahoo.

The only thing that keeps me coming back to Google is the simplicity of their basic site. All it has is a prompt and on slow systems that is great. Yahoo makes you wait for them to load an entire page of who knows what, but it had nothing to do with searching.

So it looks like there is room in town for a new player. Someone with both simplicity and accuracy. What Google was in the beginning. Even Bing is slow with their graphics, but faster than Yahoo. I will have to test it now and see where it’s accuracy level is.

Sorry man, but we are Google’s customers. We give them our personal information, and in return they give us the various services they provide. They also have another set of customers, which you mentioned, the advertisers to whom they trade our personal information for money. If you don’t like that we’re customers, you can call us their suppliers or whatever, but the idea is the same: we’re giving them something in exchange for them giving us something.

Google is a strange company indeed, but we will see more like them in the future.

The reason they can provide such powerful free services (their search is a major one) or gmail, calendars, blogs, whatever, is that they do their best to keep their operating expenses low.

A growing company can be expected to reach a critical mass, the point at which they will always have customers. Companies like this include amazon, google, walmart, and the likes.

Critical Mass means that they have enough CONSTANT customers to stay in business, that is, people who dont care about service or anything.

At this point, the money-number-crunchers research and discover. Getting rid of customer service will make 20% of customers leave, but it will save 30% of costs. Simple math really.

They will thank Google until their Adsense account is terminated. Then they won’t be thankful any longer.

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would be interesting to read what Google has to say. unfortunately, as they are unable to be contacted, no comments will be available. pretty disgusting attitude for them to have, but they are not interested in anything or anyone. like so many other companies/industries, money is the most important thing there is (until sufficient numbers of customers tell them to shove their service right up their dirt box!)