Ding Dong: Another DRM Is Dead… And With It All The Files You Thought You Bought

from the how-it-works dept

Every few months, it seems, we hear of another online content store dying or changing… and with it, out goes all the content that people thought they were “legitimately” buying, because the connected DRM server goes dead. It makes you wonder why anyone buys any DRM’d content at all, knowing that in a flash, it might all go away. The latest is that the online music service Rhapsody is officially turning off the lights on its “RAX” DRM, such that anyone who has RAX files had better go through the painstaking process of “converting” all those files ASAP, or they’re all gone:

Greetings! This is another reminder to convert RAX music files NOW to avoid losing any of your music. We want to make sure you can continue to enjoy all your music for as long as you please.

On November 7th, 2011 Rhapsody/RealNetworks will no longer support certain music files you purchased before July 2008. These songs will continue to play after November 7th unless you change to a new computer or substantially update your current computer. However, we strongly recommend you back up these RAX tracks to audio CD to ensure you can continue to enjoy your music.

Once you take this small step, you can continue to play these tracks on your audio CD or rip them to any format you desire and play them on your PC.

Please don’t delay – after we shut off support for RAX files, you will not be able to play them if you move to a new computer or upgrade your operating system.

I like how Rhapsody pretends that backing up all these songs to CDs, then re-ripping them back to your computer, is just “a small step.”

In the meantime, those who continue to insist that music is “licensed” and not “bought,” can you explain what happened here? If the music was truly “licensed,” why can’t Rhapsody just provide non-DRM’d versions of the same music? Once again, all this really does is make you wonder why anyone “buys” any DRM’d product.

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Companies: realnetworks

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Comments on “Ding Dong: Another DRM Is Dead… And With It All The Files You Thought You Bought”

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107 Comments
Hephaestus (profile) says:

Reinventing the glory days of past resale profits ...

In the past …
New media formats came into existence.
Cassette tapes failed.
CD’s got scratched.
Each of these made you repurchase your music.

Then digital happened …
No more new formats.
No more failures.
No more reselling you the same crap.

I think DRM is the new way to get you to repurchase the same music again.

Frost (profile) says:

Re: Reinventing the glory days of past resale profits ...

There’s no thinking involved about it, I would say. There have been admissions made that DRM is all about controlling distribution, not about deterring piracy.

They want people to pay again and again for the same material. This is blatantly obvious with things like movie formats – they release them over and over in various versions and then a new format is made and they do it all over again.

Now of course it’s moving to online streaming… where you’ll be made to pay for every view eventually if it’s not there yet, which is a wet dream come true for the content owners. And it’s all going to have DRM to make sure you don’t store a copy and rewatch it without paying. Unless, of course, we decide to get off the nasty merry-go-round and demand some real change.

Chronno S. Trigger (profile) says:

Re: Reinventing the glory days of past resale profits ...

There are technically new formats. There is lossy formats like MP3 and lossless formats like FLAC. Then there are things like surround sound, 3D video, and holograms (if they ever work). It’s not easy (if possible) to take the old tech with the lower quality or missing parts and convert it to the new tech. Garbage in, garbage out as they say.

btr1701 (profile) says:

Re: Reinventing the glory days of past resale profits ...

> I think DRM is the new way to get you to repurchase the same music again.

I’ve noticed that there’s a new scheme at play with movies, too. You can’t just buy a movie on Blu-Ray or DVD anymore. Now you have to buy them in “Blu-Ray/DVD Combo Packs!”

Basically, they put two copies of the movie into one box and charge you twice as much for them, even though they know that for any given customer, one of those copies is absolutely useless. If you have a Blu-Ray player, you’re never going to use the DVD copy, and if you have a DVD player, you can’t use the Blu-Ray copy. But if you want the movie (without pirating it, of course), you have to buy both at twice the price.

Fantastic.

Anonymous Coward says:

Some questions

I like how Rhapsody pretends that backing up all these songs to CDs, then re-ripping them back to your computer is just “a small step.”

Q: Does Rhapsody provide a set of instructions on how to covert the music from their RAX DRM format?

It does appear that Rhapsody is encouraging (inducing?) people to convert the music to “any format [they] desire and play them on [their] PC” and that this is not considered a violation of the TOS.

Q2: Would this be the case prior to their decision to shut off the users ability to play “their” music?

PaulT (profile) says:

Yet another lesson on why I will never buy a DRMed file. Glad to see what I complained about being proven correct (yet again), just a shame it’s taken this long. Also a shame for those consumers caught out in this, but hey, this is what stunted and fragmented the digital market in the first place so there’s hopefully not too many of them left.

Now, any chance of removing DRM from movie files as well so that I can start buying those?

Anonymous Coward (user link) says:

pirate mike u spin everything into a circle. You could have spun it like Rhapsodyby saying the backup process is no big deal because they are much much better writers than you since u suck as a writer, they make your writing skills look foolish. They laugh at your pathetic writing. u should not even write about this because its not even worth mentioning since its no big deal.

JEDIDIAH says:

Re: Re: Create the image. Don't burn it. Mount it.

With the way Linux handles optical media, this would be pretty straightforward. The basic command line tools already break up the process into a number of discrete steps. You can simply interrupt the process in the middle and use your disk image directly rather than burning it to physical media.

Dunno how it would work in other environments though.

The process of creating all of those CD’s (image file or physical disk) would still likely be an annoying and time consuming manual process though.

DRM probably means no 3rd party automation.

Squirrel Brains (profile) says:

Re: Re:

First of all, if you are going to criticize Mike for poor writing skills, you should probably write well.

Second of all, it is a bigger deal than you let on. It is a cautionary tale of not relying on sources that sell you a product requiring constant DRM. You might find the process trivial, but the fact that you even have to go through those steps is a joke.

Anonymous Coward says:

Re: Response to: Anonymous Coward on Nov 1st, 2011 @ 10:07am

Rofl. Why are people so fucking willfully blind? If I had 500 songs purchased in this format, I’d be quite pissed off. Let’s do the math. If a CD holds on average, 20 songs, I’d have to burn 250 CDs. At 5 minutes per CD, it would take 1250 minutes of just burn time to get my songs off that shitty format. Then at another 5 minutes to re-rip each CD into MP3s, add another 1250 minutes. So now I have invested almost 42 hours of my life to undo the DRM scourge. That’s not even considering the time to swap 250 CDs or select the songs to burn to each CD or the time wasted when several of those CDs are coastered. And most people can tell you, my 5 mins burn and rip time estimates are considerably low. Not to mention I would have to pay for the blank CDs. Does that sound like a “small step” to you?? Wake the hell up asshole.

Anonymous Coward says:

In the meantime, those who continue to insist that music is “licensed” and not “bought,” can you explain what happened here? If the music was truly “licensed,” why can’t Rhapsody just provide non-DRM’d versions of the same music?

Yeah, APPLE.

I stopped buying from iTunes years ago (and any Apple products since my ancient iPod) because of this…are they still charging to get un-DRM’d tracks you already bought?

out_of_the_blue says:

You guys say all DRM is easily cracked. Now it's an absolute lock?

Make up your mind. Your arguments are Protean, change as needed to fit the moment.

I too wonder why anyone would buy DRM files rather than a “real” CD, but that’s a separate argument.

This sounds like giving decent warning, for a corporaton. Usually they just take your money and fly by night, or if grow large and gain monopoly power, stay put and taunt you all day.

Squirrel Brains (profile) says:

Re: You guys say all DRM is easily cracked. Now it's an absolute lock?

This story is not about the crackability of DRM. As the story shows, breaking the DRM in this case is quite easy. Companies like Rhapsody need to make up their mind. They DRM files and then encourage all their users to break the DRM (which most smart people would have already done). It would have been better had they not placed the DRM on the file at all, since the DRM was easily broken, only those who were willing to play by the rules were hurt.

Why do I buy digital music instead of CDs? So I don’t have to pay for all the crap tracks that I don’t like. I can buy (for cheaper) song ala carte. It was “nice” of Rhapsody to warn their customers. Basically, they are saying, “unless you move it quick, we’re going to crap in your cereal bowl.”

Loki says:

Re: Re: You guys say all DRM is easily cracked. Now it's an absolute lock?

Plus there is the fact that even if RealNetworks says it is OK, and even provides details on how to break the DRM, does the law actually allow you to do so? If doing so were to still to violate, say the DMCA, then it doesn’t really matter what Rhapsody says is OK now does it?

Anonymous Coward says:

Re: You guys say all DRM is easily cracked. Now it's an absolute lock?

I understand you don’t like corporations. But a flaw in your reasoning appears to be that you think corporations are evil while people are not. The problems you see in corps aren’t unique to corps, those problems are common in humans. Any time you give a person power, whether that person is acting behind a corporate veil or not, there is a high likelihood of abuse of that power. The easiest way to eliminate the abuse is to eliminate the power or provide a check against that power.

As you say, monopolies are horrendous, competition works to check and reduce the power someone might have. So why is it you seem to agree with copyrights and patents? Those are nothing but government enforced monopolies. No amount of anti-trust action will stop them because the government was the one that gave the monopoly power in the first place.

As to the rest of your comment. No one is claiming that DRM is an absolute lock. Indeed, Rhapsody is explaining just how you can “crack” their DRM. But that involves work that would not be necessary if they simply gave out DRM free files to begin with. They put in extra time, effort and money to build DRM into it and run the servers, and are now asking their customers to put time, effort and money so that they can continue to listen to what they already paid for. It’s a lot of waste.

el_segfaulto (profile) says:

Re: You guys say all DRM is easily cracked. Now it's an absolute lock?

The issue I have is the recommended fix. It isn’t decrypting the files or releasing the private key used to encrypt them in the first place. It’s, burning them to CD, and re-ripping to a DRM-free format. Anybody who has more than a hundred songs should rightfully be incensed. The easy fix is to generate a giant ISO file, mount it, rip it, and use a lookup program to regenerate the tags. Realistically most people aren’t going to realize that this is an option, let alone have the technical skills to be able to do it.

This is a case where downloading those albums from a torrent would be absolutely justified.

ethorad (profile) says:

end of licence?

Surely if the music was indeed licenced, all they have to do is say that the licence terms are coming to an end, so you will no longer have permission to listen to the music. Tough luck if you want to.

Also, since breaking DRM is against the law aren’t they promoting illegal activity? Burning to CD and reripping sounds very much like you’re circumventing a technological measure to me.

btr1701 (profile) says:

Re: end of licence?

> Also, since breaking DRM is against the law
> aren’t they promoting illegal activity?

Since they’re the ‘owner’ of the DRM, they’re allowed to give permission to others to circumvent their own security if they want to.

Otherwise it would be like saying that once a homeowner puts a lock on their front door, they can never give anyone else a key (or permission to break a window to get in, if need be).

BeeAitch (profile) says:

Re: Re: end of licence?

Point well made.

The problem I see is that when the ‘average joe’ sees that DRM is easily circumvented (as per Rhapsody’s instructions), why wouldn’t (s)he assume that, if it is legal to circumvent Rhapsody’s DRM, that it is then ‘legal’ to circumvent all DRM?

After all, if it’s OK with this company, why would it not be OK with other companies?

Flawed logic: yes, but….

Anonymous Coward says:

Re: Re:

I don’t know. It seems they are giving people a way to convert their files to almost any format without issue. Seems to be a no-brainer and no loss for anyone.

We’re recalling all jars and bottles – they will no longer be supported. Please go to your kitchen and transfer every last condiment, beverage and anything else you have into some other type of container. It’s a no-brainer and no loss for anyone. You have two weeks.

hothmonster says:

Mike am I going crazy? I thought there was a story yesterday, something along the lines of, Klobuchar is all for Net Neutrality a few months ago but now is in favor of felony streaming. It seems to be missing from the homepage, did something happen? I swear it had a video of her talking about how important net neutrality was and the story was posted sometime yesterday afternoon, CST.

E. Zachary Knight (profile) says:

Re: Re:

You mean this story about Rep. Blackburn?

http://www.techdirt.com/articles/20111027/15411816543/rep-blackburn-co-sponsor-e-parasite-explains-why-regulating-internet-is-terrible.shtml

The front page only lists the latest posts. You need to hit the “More Stories” link at the bottom of the page to get more.

Anonymous Coward says:

Simple answer, when it comes to things like music it’s only theft when you steal music from groups like the RIAA. When the RIAA steals music from you that you already paid for it’s a legitimate business practice, because hey, every few years you need to buy a new computer to replace the old one, so what’s wrong with the RIAA making you do the same thing with music?

BeeAitch (profile) says:

Re: Re:

“…what’s wrong with the RIAA making you do the same thing with music?”

Nothing, nothing at all, since you have been conditioned to repurchasing your music every few years, when the latest and greatest format is announced (LP>8-track>cassette>CD>MP3>????).

Their problem is that digital=????.

They’re at a dead end, and are panicking.

flyfish says:

re: “I like how Rhapsody pretends that backing up all these songs to CDs, then re-ripping them back to your computer, is just “a small step.”

If that is NOT a small step you should back away from the computer and do something else with your life because technology is too complicated for you.

On the other hand I would agree that the need to do this is an annoyance, the size of which depends on how much you need to convert.

Fish who got burned when musicmatch went away and who used just this process to recover.

Anonymous Coward says:

Re: Re:

I think the point is that this is a completely unnecessary waste of customers’ time that could’ve been avoided had they not used this DRM system in the first place – or provided customers a replacement instead of making them do all the work.

Any inconvenience you cause your paying customers is something that should be avoided like the plague. They’ll stop trusting you and go elsewhere with their money.

JEDIDIAH says:

Re: Manual drudgery is unbecoming any computing platform.

> If that is NOT a small step you should back away
> from the computer and do something else with your
> life because technology is too complicated for you.

It’s not a small step done 100 times.

ANY stupid little thing you are forced to do 100 times is unacceptable drudgery and busy work.

Automating stupid nonsense like this is exactly what computers are supposed to do.

This is why I tend to avoid the platforms that a lot of other people like to use. They mistake a pretty graphic that requires a lot of manual futzing for “user friendly”.

When you are doing something 22 or 100+ at a time, a crude non-automated process just doesn’t cut it really.

Overcast (profile) says:

Since they’re the ‘owner’ of the DRM, they’re allowed to give permission to others to circumvent their own security if they want to.

Doesn’t appear to be true..


Section 103 (17 U.S.C Sec. 1201(a)(1)) of the DMCA states:

No person shall circumvent a technological measure that effectively controls access to a work protected under this title.

….

(A) to 「circumvent a technological measure」 means to descramble a scrambled work, to decrypt an encrypted work, or otherwise to avoid, bypass, remove, deactivate, or impair a technological measure, without the authority of the copyright owner; and

(B) a technological measure 「effectively controls access to a work」 if the measure, in the ordinary course of its operation, requires the application of information, or a process or a treatment, with the authority of the copyright owner, to gain access to the work.

This company doesn’t actually own the copyright – true? It does specifically state, “without the authority of the copyright owner”.

The recording companies would hold those – that being the case, they do not have the authority to allow circumvention of DRM. At least from the way I read that law.

Overcast (profile) says:

Oh and…

Otherwise it would be like saying that once a homeowner puts a lock on their front door, they can never give anyone else a key (or permission to break a window to get in, if need be).

If in fact *only* the copyright owner was allowed to make a copy of the key – well, you as the homeowner wouldn’t actually own the copyright – the company who made the lock would…

Anonymous Coward says:

Why dont people just stop consuming music. Send them a message – we don’t want the content the way you are delivering it – change your ways or you will lose your customers for good. Boycott the industry altogether and don’t illegally download anything either.

The problem with illegally downloading songs is that it proves there is a demand for the content and just provides more fuel for their arguments in favor of stronger copywrite enforcement.

If you want change to happen organize a world-wide boycott and hit them where it hurts – in their wallet. It would have to be well publicized so they know why their music isn’t selling.

Anonymous Coward says:

Re: Re:

>The problem with illegally downloading songs is that it proves there is a demand for the content and just provides more fuel for their arguments in favor of stronger copywrite enforcement.
If you want change to happen organize a world-wide boycott and hit them where it hurts – in their wallet. It would have to be well publicized so they know why their music isn’t selling.

Here’s the thing – the industry is quick to blame any drop on their sales to piracy. As it stands we’re reeling from double recessions, somehow the industry is making more money than ever, and yet they will continue to blame consumers for “lost sales”. If we’re going to to get laws that routinely punish innocent people, and we’re all going to get penalised, don’t be surprised if some people feel that they have to deserve it first.

PrometheeFeu (profile) says:

Re: Re:

It’s called copyright holders. The big ones are absolutely crazy. And I don’t mean that metaphorically. I mean they are literally victims of some sort of mental disorder. I heard second hand the story of negotiations being torpedoed by a presenter running bit torrent on his machine when he screen-shared with major copyright holders. (He was downloading OpenBSD) I’ve also head the story of an executive patiently explaining to a big copyright holder that their content was already all on pirate sites and that implementing DRM was expensive, that it would piss off users and it would not add any security. The response was that they would soon be rid of the pirate sites and that they wanted to keep everything secure for that day. I am not sure what the diagnosis is, but they have completely lost touch with reality.

The Devil's Coachman (profile) says:

Time to go all Sharia on their asses!

Stealing my paid-for recordings? Off with their hands! Causing me to go through untold hours of torturous convoluted flaming hoop jumping? Beatings with iron bars! Sitting there smugly and telling me it’s not a big deal? Let the stoning begin!

Of course, I am not a Sharia lawyer, but if my interpretation is correct, then let the punishments fit the crimes. The scimitar is being honed at this moment.

Of course, I am also not a lawyer of any type, which leaves me the freedom to continue hating them all.

CrushU says:

Only One DRM'd Product...

“Once again, all this really does is make you wonder why anyone “buys” any DRM’d product.”

I buy games on Steam, does that count?

It’s more convenient to have Steam organize my games for me and let me choose which I want installed, than to have to keep up with various DVDs/CDs and find them all whenever I want to play something.

This, of course, is ADDED value, but if Steam were to go down in flames at some point, I would lose a substantial amount of my games. 🙁

Crankph says:

Re: by Anonymous Coward on Nov 1st, 2011 @ 10:52am
I don’t know. It seems they are giving people a way to convert their files to almost any format without issue. Seems to be a no-brainer and no loss for anyone.

We’re recalling all jars and bottles – they will no longer be supported. Please go to your kitchen and transfer every last condiment, beverage and anything else you have into some other type of container. It’s a no-brainer and no loss for anyone. You have two weeks.

Great analogy! I love it!

Sorry for the repost.

Damien Sturdy (profile) says:

Are they really telling people to convert?

Does RAX contain lossy compressed audio? if so asking them to back them up/re-rip will be a lossy procedure.

I don’t know much about Rhapsody so I may be talking out of my arse if they aren’t using lossy compression, but have you heard a double-encoded MP3?

*rips ears off*

“Oh Hello, We notice you leased some music. Sorry, though, we’ve decided not to provide you with access anymore.”

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