Netflix CEO 'Loves' Netflix Password Sharing

from the customers-not-criminals dept

For a few years now, HBO has turned a blind eye to users that decide to share their passwords for HBO Go (the streaming app for existing cable providers) and HBO Now (the standalone streaming app for cord cutters). Last year HBO CEO Richard Plepler said the company keeps a close eye on the company's password sharing stats, but said the sharing isn't a huge phenomenon. Besides, as the CEO argued in an interview a few years back, the act of sharing passwords can be seen as a new form of marketing the brand, and a tool to create a new generation of addicts:
"It’s not that we’re unmindful of it, it just has no impact on the business,” HBO CEO Richard Plepler said. It is, in many ways, a “terrific marketing vehicle for the next generation of viewers,” he said, noting that it could potentially lead to more subscribers in the future. “We’re in the business of creating addicts,” he said.
Contrast that to legacy cable operators like Charter Communications, which recently declared that the sharing of login credentials was a diabolical menace. According to Charter (who'll soon be paying $79 billion to acquire Time Warner Cable and Bright House Networks), password sharing is a scourge, and HBO is a fool for turning a blind eye to such brazen "theft":
"But to (Charter CEO Tom) Rutledge, companies like HBO show a "complete lack of control and understanding in the space" by letting password sharing continue, and it's something that must be stopped. "The lack of control over the content by content companies and authentication processes has reduced the demand for video because you don’t have to pay for it,” Mr. Rutledge said on the earnings call. “That’s going on in the college market."
Of course automatically seeing everyone as a thief hiding in the shadows is a sort of rite of passage for cable and broadcast executives. And again, contrast Charter's statement to comments made at CES last week by Netflix CEO Reed Hastings, who proclaimed the company "loved" the idea of password sharing:
"We love people sharing Netflix," CEO Reed Hastings said Wednesday at the Consumer Electronics Show here in Las Vegas. "That's a positive thing, not a negative thing."...A lot of the time, he said, household sharing leads to new customers because kids subscribe on their own as they start to earn income.
Note that like HBO, Netflix's love of sharing only goes so far; the company's base $10 version restricts your account to two simultaneous streams, which bumps to four should you pay for the company's $12 plan. HBO similarly informs its users that it limits the number of concurrent streams per account for "security reasons." Still, perhaps there's a lesson buried in here somewhere about not automatically treating potential customers like diabolical criminals?
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Filed Under: marketing, password sharing, reed hastings, richard plepler, streaming video
Companies: hbo, netflix

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  1. identicon
    Anonymous Coward, 14 Jan 2016 @ 8:40am

    Re: Some Netflix users have sub-accounts

    It's simple. Sub-accounts where other people using the main account had their own viewing history, play list, recommendations etc, gives people more or less all the benefits of a full account, for lower cost than a full account. That's not exactly the most desirable state of affairs. Removing sub-accounts, but allowing multiple people to share a single account does 2 things. 1) It continues to provide the primary feature of sub-accounts - letting families and roommates share a single subscription. 2) Gives anyone that desires the privacy and other benefits of having their own viewing history and such a real incentive to sign up for their own full account.

    So it's a way to softly prod people away from sharing accounts, and towards getting their own as soon as it's financially viable for them to do so. I'm sure Netflix would prefer that everyone within a household have their own full account, they just recognize that it's not realistic to try and force people to do so. This is the compromise they came up with between what they want, and what consumers want.

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