Washington And Oregon Fine CenturyLink For Completely Bogus Broadband Fees

from the gullibility-surcharge dept

For decades, broadband providers have abused the lack of meaningful competition in the telecom market by not only refusing to shore up historically awful customer service, but by raising rates hand over fist. This usually involves leaving the advertised price largely the same, but pummeling customers with all manner of misleading fees and surcharges that drive up the actual price you'll be paying each month. And by and large regulators from both major political parties have been perfectly okay with this practice, despite it effectively being false advertising.

CenturyLink (combined by the merger of Qwest, CenturyTel and Embarq) has been exceptionally talented when it comes to such fees. A few years ago the company began charging its broadband customers an "Internet Cost Recovery Fee," which the company's website explains as such:

"This fee helps defray costs associated with building and maintaining CenturyLink's High-Speed Internet broadband network, as well as the costs of expanding network capacity to support the continued increase in customers' average broadband consumption."

But the cost of maintaining broadband networks is what your entire bill is supposed to be for. Again, breaking out such additional bullshit surcharges and burying them below the line is designed to do one thing: help providers falsely advertise a lower rate. And while the "internet cost recovery fee" was only a few bucks per month, it's a fairly lucrative scam when spread across millions of CenturyLink's US broadband subscribers over the last five years.

With the federal government now largely comatose on such issues, states have been forced to step up to the plate and try to fill the void. As a result, Centurylink was forced to settle a lawsuit by Oregon's AG requiring it cease the practice and shell out $4 million to impacted consumers. That settlement comes several weeks after a similar settlement with Washington State's AG to the tune of $6.1 million:

"CenturyLink deceived consumers by telling them they would pay one price, and then charging them more,” Ferguson said. “Companies must clearly disclose all added fees and charges to Washingtonians. If you believe that a company has charged dishonest fees, please contact my office.”

In states where telecom regulatory capture is more prevalent (read: most of them), absolutely nothing is being done to thwart this practice, which extends to other fees like the misleadingly named "regulatory recovery surcharge" or the widespread "local sports surcharge" and $10 per month "broadcast TV" fees.

Keep in mind, these are precisely the kind of consumer enforcement actions the Trump FCC attempted to ban with its net neutrality repeal, which didn't just repeal net neutrality but attempted to neuter nearly all state and federal oversight of one of the least-liked and uncompetitive industries in America. The courts argued the FCC overreached, noting it can't eradicate its telecom protection authority, then try to ban states from stepping in to fill the void. The fact they even attempted the gambit should tell you all you need to know about the Ajit Pai FCC.

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Filed Under: bogus fees, broadband, competition, consumer protection, extra fees, ftc, hidden fees, oregon, truth in advertising, washington
Companies: centurylink

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  1. icon
    Wendy Cockcroft (profile), 14 Jan 2020 @ 8:57am


    What Stephen says. Hard work alone won't get you a flippin' Porsche. I should know, I worked two jobs while in college. When I moved to London, I had to work two jobs just to get by. I'm in a decent situation now because I had the good luck to come across a job in Facilities when web design wasn't earning me enough to pay the rent. It started out temp to perm, 30hrs a week, but while there I had the good luck to have two supportive managers who were happy to take me full time. I worked my tail off and had the good luck to attract the attention of a senior manager who was willing to promote me to a more senior position. When that luck ran out, I found a new job in a company that was willing to pay me more for the same kind of work. Lucky elements:

    • Spotted an advert for a well-paid part-time job
    • Agency temp controller willing to put my name forward
    • Nice bosses willing to employ me full time
    • Nice higher level manager willing to promote me to a higher position
    • Nice new employer willing to pay me more for the same kind of work

    Yes, I worked hard but without those lucky elements I'd still be living hand to mouth. I've worked at jobs where the managers were awful and there was an embedded culture of bullying. I stayed for longevity because temps face discrimination because employers worry they will leave soon afterwards.

    If you're doing well, AC, good luck to you, but I daresay a lucky break or ten was involved. The area in which you work has a lot to do with it, too. Admin pays better than waitressing, and niche industry admin skills pay better still. Well, that's me, and it's not enough for a Porsche so I daresay you're a manager or business owner in a market with few competitors. Lucky you, gaining those skills and spotting that gap in the market!

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